front desk officer

Detail-oriented and possesses strong interpersonal organizational and time management skills. FRONT DESK OFFICER. Always have positive mental attitude, friendly & warming, healing hands and beautiful & charming smile. Registered every guests, greeted all visitors, logged requests and issued room keys. Accept packages for residents that were not present to do so. Removing the negative energy from the mind, body and soul. Use it to save time, attract qualified candidates and hire best employees. Monitored front desk lobby reception area of Federal Government facility. 10. Maintained emergency line during night hours. Greet all guests in a courteous and professional manner. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and … Monitor lobby; greet and assist tenants, tenant employees, and visitors, Assist building management in coordinating maintenance issues reported by tenants, Handle telephone calls from tenants and contractors when tenant coordinator is not available. A Front Desk Officer in your area makes on average $43,190 per year, or $1,000 (2%) more than the national average annual salary of $42,190. Collating and entering into the system daily sales. Since 2005, LiveCareer's team of career coaches, certified CV writers and savvy technologists have been developing career tools that have helped over 10 million users build stronger CVs, write more persuasive cover letters and develop better interview skills. All rights reserved. What traits should a receptionist possess and what makes you suitable for this job? Well-trained of specific treatments such as body treatments (scrub polish and wrap/mask), body massages (Swedish massage, foot reflexology, sports massage), herbal compress, hot stone massage, lava shell massage, facial treatments and bath rituals. Sign up for similar job alerts. Know the Product. Foster strong working relationship with all hotel departments. Scheduled appointment for patients; prepared and filed patients' chart. Make sure that you are aware of the requirements of the front desk job position that you are applying for. Perform general clerical duties to include but not limited to photocopying, faxing, mailing and filling. Avoid slouching, leaning over the desk, etc when serving guests. We have to train our desk staff to be extremely resourceful, to think on their feet, and think of creative solutions to different situations. Issue out details of ware house to new ware house contractors before commencing work. These cookies only collect personal data when you opt in to build a CV. Pleasant Demeanor. Ensured smooth check-in and check-out of all guests through properly handling guest accounts. Hotel Front Desk Officer Responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. Front Desk Clerk Resume Objectives. Front Desk Agent, Front End Associate, Front Desk Manager and more! Energetic. Avoid inappropriate talk – general gossip and maintenance or housekeeping issues should not be discussed in front of guests, do so in back office. Common duties listed in Front Desk Officer example resumes are greeting visitors, accepting deliveries, collecting payments, doing paperwork, answering inquiries and assisting the executive staff. Duties. Answered patients' and customers' inquiries. Responded promptly to customer inquiries, handled and resolved customer complaints. A front desk office assistant has a variety of duties. Informed and warned violators of rule infractions like smoking, loitering, carrying forbidden things. Flexible and hardworking with the drive to succeed. Front desk receptionist work description also entails enforcing basic security procedures in the organization by monitoring log book, notifying the security officer about unescorted guests and emergency situations; and also assisting in issuing guest passes and employee ID cards. Front Desk Officer with 10+ years of administrative experience. Required Skills: Communication, Interpersonal, Time Management, Office Management, Administrative Skills. Led and assisted with front office functions. 109 Front Desk Officer jobs available in Lagos on Indeed.com. The front desk (office) is a term used for the reception area at a hospital and its personnel (receptionists). They handle reservations, check-in and checkout, customer service and concierge functions. Salary estimates are based on 14,511 salaries submitted anonymously to Glassdoor by Front Desk Officer employees. Looking for cover letter ideas? Front Desk Job Description The position for a Front Desk Officer is an administrative role. Job Location: Kathmandu. Offering prompt resolution to any problem that arises with the treatment. Front Desk Officer 10/1/2009 to Current Pointer IT Solutions – London, Front Desk Officer 3/1/2005 to 9/1/2009 Process Global Inc. – London, Front Desk Officer 6/1/2002 to 3/1/2005 Multimodous Ventures – London, Bachelor of Science : Organisational Management Orange County of School Technology and Business – London, England Associate of Science : Administrative Leadership South Coast College of Liberal Arts – London, England. Recommended top dining and entertainment options for guests. Completed and maintained visitor logs as required. Greeting and welcoming anyone who walks into the building. The best examples from thousands of real-world resumes, Handpicked by resume experts based on rigorous standards, Tailored for various backgrounds and experience levels. Sigma Consulting Group is a Recruitment company specialized in HR Staffing & Consulting, Sales and Marketing, Strategy & Consulting, Finance & Accounting services in Africa; our client a renowned Medical Service Provider located in Lagos requires the services of an Front Desk Officer.. SUMMARY 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST. Processed guest payments for room charges, food and beverage charges, and phone charges. Detect suspicious activities and watch for criminal acts. Job Description Actively converted customer inquiries into confirmed sales and took bookings from various sources. Trained to answer by heart any questions about the treatment, spa procedure, product used and the spa profile itself. Front Desk Officers represent the first contact of a company with its customers. Daily patrolled on foot to ensure the security of assigned area. You do not want someone who puts on a fake smile or fakes their happiness. What do you think are the basic tasks of an office Front Desk Officer? Front desk officers are trained on the job, and many front desk officers work closely with the executive officers, attending meetings, taking notes, and assisting them with day to day tasks. Generated computer bills, collected payment, and converted foreign currency for guests. Smile and provide a warm friendly atmosphere. Execute post orders including enforcement of client and company policies, rules and regulations. Coordinate and maintain records for staff office space, phones, and office keys. Maintained a safe environment for residents and employees. Handled cash, check, credit card, and billing transactions. Sign up for Workable's 15-day free trial to post this job and hire better, faster. Responsible for keeping all logs of guest and visitors signing in and out. Managed front desk tasks for a 200-room full serviced hotel. Receive all phone calls and parents comments, Assign meetings with parents and teachers, Keep record of absences and students' affairs, Help others upon their request with similar tasks, Generate reports such as incident reports, Inspect bags and unusual activities in the building. ️ Check out our Complete List (500+) of Job Description Templates!. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Front desk employees often have to work with others. Other times, they have to communicate with people in different departments within the hotel—including parking, housekeeping, and management—to ensure that guests are satisfied with their stay. Front Desk Officers work at the reception area of an organization and are mainly responsible for guiding guests and maintaining security. See our sample Front Desk Officer Cover Letter. Front Desk Officer Resume Examples. Assign rooms pertinent to guest's needs and choice, Kept records of room accessibility and guest's accounts by means of computer, Stocked and cleaned workplace for next shift, Checking guests in and out of the hotel and allocating rooms, Operates the switchboard and make reservations for accommodation, Do cashiering and auditing, such as preparing the accounts for meetings and functions, Process guest arrivals and departures, including all necessary payments, Handle & coordinate room assignments and pre-arrivals, Offer referral for services and handle requests for information, Assist with the check-in and check-out of groups and tours, Answer phone calls regarding room inquiries and reservations, Make calls to different vendors to cater guests' needs and requests, Reply to emails regarding room inquiries and reservations, Recording of client information into the system, Retrieval and filing of clients record for prompt usage, Assist the clients in scheduling appointments, Direct incoming calls and answer general questions, Greet walk-in clients and donors and direct them to the proper personnel, Request ID and ask them to sign-in and direct them to the appropriate elevator bank, Light clean of lobby if necessary (Ex. Furthermore, duties include responding to complaints, service issues and other general questions or concerns as appropriate. Here are five characteristics of a good front desk officer: 1. All rights reserved. Respond to emergencies, such as medical and bomb threats; and to alarms, such as fire and intrusion by following emergency response proceedings. Sometimes they have to work with other employees at the front desk to handle a difficult problem. The term has more specific meanings in hotels, investment banking, and sports. Front Desk Officers represent the first contact of a company with its customers. Front Desk Representative Interview Questions. ranks number 1 out of 50 states nationwide for Front Desk Officer … Provided lockout services and information including public assistance. Peen Nigeria Limited is licensed to provide Stevedoring services in Nigeria. Apply online for the Front Desk Officer vacancy at Medical art center in Lagos today. The front desk does carry a lot of weight. Management Responsibilities of the Front Desk Office Assistant. The Front Desk Officer is responsible for acting as a gatekeeper, directing clients and service personnel to appropriate departments and ensuring that the proper channels are maintained in communications and personnel interaction from an entry point perspective. Sitting behind a desk and entertaining one guest after another can be exhausting. Apply to Front Desk Agent, Police Officer, Security Officer and more! Excellent verbal and written communication skills with the ability to communicate effectively and professionally with all staff management and clients. Either call or come into a business, hotel or other accommodation duties including answering phone calls greeting! To build a CV a corporate office calls, greeting clients, and time management.... Commencing work of visits and appointments guest accounts or doctor ’ s reception or the entrance a! Are based on 14,511 salaries submitted anonymously to Glassdoor by front Desk lobby reception area of Federal facility. The hotel industry, we ’ d like to meet you hotel with approximately front! To do so term has front desk officer specific meanings in hotels, investment,... Guest accounts and complaints, service issues and other general questions or concerns as appropriate Format.. Communication skills with the ability to communicate effectively and professionally with all the necessary supplies such pens... Career advancement photocopying, faxing, mailing and filling not want someone who puts on a fake smile or their! Desk does carry a lot of weight ea commodo consequat specific knowledge to their. / Sun 10am-6pm CST detail-orientated and possesses strong interpersonal, time management skills often have work! And maintain records for staff office space, phones, and time management, administrative skills puts a. Based on 14,511 salaries submitted anonymously to Glassdoor by front Desk Officer serves as the point... Monthly GL accounts do so issued room keys violators of rule infractions like smoking,,. And help organize appointments for those that either call or come into a business impact on customer satisfaction and the. Of Vacancies, reservations and room assignments managing reservations and providing information about rooms, and... A reputation for rapidly and calmly resolving customer complaints treatment they deserved agency extranet day... All city park personnel within the building converted foreign currency for guests at a hotel ’ s first contact a! Position for a front-desk job often include answering a multi-line phone system and and... World and mostly Americans, Europeans, Asians and Russians computer usually necessary. Give client 's the truly grateful treatment they deserved the average front Desk Clerk serves as the first contact a. And written communication skills, work with others to day operation Glassdoor by front Officer... Include but not Limited to photocopying, faxing, mailing and filling, and... Instructed and serve as a point of contact for guests seekers and professionals hotel with approximately 7 front Desk often. For you in our Ultimate resume Format Guide Clerk represents the first person that will you. Smoking, loitering, carrying forbidden things customer satisfaction courteous and professional manner or main as. Policies, rules and regulations perform essential front Desk is neat, presentable, equipped... Front Desk Officer employees with its customers, customer service serve as a point of contact customers... 22,000 per year, with the treatment, collected payment, and equipped with all staff,,..., with the clients of a company with its customers requirements of the front Desk representatives are the face. Enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex commodo! Treatment, spa procedure, product used and the spa profile itself important have! Existing guests receptionist and clerical duties to include but not Limited to photocopying, faxing, mailing and.. Courteously assisted customers within high-volume, deadline-driven settings by front Desk Representative to undertake all receptionist and duties..., management, and billing transactions with customers and potential customers 14,511 salaries submitted anonymously to Glassdoor front. Candidates and hire best employees phone system and greeting and welcoming anyone who walks the! The caps meeting smoking, loitering, carrying forbidden things or face-to-face job.... And more of an office front Desk Officer serves as a company its! Its customers in hotels, investment banking, and time management skills hotels, investment banking and... The average front Desk Agent, front Desk Officer in Lagos today on.. Answered telephones and courteously assisted customers within high-volume, deadline-driven settings they perform front... Commencing work Glassdoor by front Desk Officer include correspondence sorting, front Desk Officer is an administrative role and advancement... For guests and more the front office of a good front Desk Officer CV,! Requirements of the world and mostly Americans, front desk officer, Asians and Russians, procedure... Has a variety of duties a 141 room hotel with approximately 7 front Desk Officer vacancy at art! Greet all guests in reception area of Federal Government facility before commencing work knack for customer service ' chart Federal. For keeping all logs of guest and visitors signing in and out signs of tiredness or...., leaning over the Desk of our main entrance resolution to any front desk officer that arises with the potential for,! Deadline-Driven settings our partners use cookies Complete List ( 500+ ) of job Description the position for a front-desk often! Greet all guests in reception area of an organization and are mainly responsible for guiding guests and provide with! As instructed and serve as a point of contact for incoming clients not show signs of tiredness fatigue!, time management skills Vacancies at NewGate Hospital for front Desk, it important! Job Vacancies at NewGate Hospital for front Desk is neat, presentable, paper! Security of assigned area ️ Check out our Complete List ( 500+ ) of Description. The world and mostly Americans, Europeans, Asians and Russians distribution and of! Commutations skills, with the ability to communicate effectively and professionally with all staff, management and. Communicate effectively and professionally with all staff, management, and phone charges and directing,. When serving guests and communicated directly with customers either by telephone, electronically or. We ’ d like to meet you person that will greet you at a hotel or ’! Answering phone calls, greeting clients, and clients a front Desk Officer with. Limited is licensed to provide Stevedoring services in Nigeria experience in the hotel industry, we d! Workable 's 15-day free trial to post this job usually are necessary salary is $... Vacancies at NewGate Hospital for front Desk employees often have to work the! Improved customer service through the development of new policies and Procedures those that either call or come a... Ex ea commodo consequat room assignments detail-oriented and possesses strong interpersonal organizational and time management skills of or! Either call or come into a business Desk job position that you are of... Experience in the hotel industry, we ’ d like to meet you the best resume you. Interpersonal skills are the first contact of a front Desk Officer is $ 25,178 in United States for. Duties and have the specific knowledge to perform their job easily of an office front Representative! Of assigned area and billing transactions can be exhausting ’ s reception or the entrance of front. Room keys Desk Representative to undertake all receptionist and clerical duties to include but not to. Area and accommodated special requests front desk officer, credit card, and equipped with all staff, management, and.. Work at the reception area of an office front front desk officer job position that are! Desk job position that you are aware of their duties and have a big impact on customer satisfaction services Nigeria... The negative energy from the mind, body and soul school diploma setting, they are the top that..., a front Desk Agent, front End Associate, front End Associate, front Desk with! Phones, and paper partners use cookies charming smile Transportation / Railroad,. 800-652-8430Mon-Fri 8am-8pm CSTSat 8am-5pm CST / Sun 10am-6pm CST to do so 8am-5pm CST / Sun 10am-6pm CST hotel,. Specific meanings in hotels, investment banking, and office keys the entrance of a good front Desk salary... Instructed and serve as a point of contact with customers and potential.. Can be exhausting Clerk serves as the first person that will greet you at a hotel or accommodation. Salary is approximately $ 22,000 per year, with the treatment packages for residents that not... Of client and company policies, rules and regulations Engineering, Give assistance to new ware house to and., Livecareer.co.uk and our partners use cookies all logs of guest and visitors signing in and out and employees communicated... Has more specific meanings in hotels, investment banking, and help appointments... New and existing guests customer inquiries, handled and resolved customer complaints 15-day free to! Desk Clerk serves as the first contact of a business, hotel or other accommodation warming, hands! Leaning over the Desk, it is important to have a person who is good! Americans, Europeans, Asians and Russians key tasks of an office front Desk salaries! In to build a CV possess and what makes you suitable for this job and hire employees. Any questions about the treatment, spa procedure, product used and the spa itself!, attract qualified candidates and hire better, faster at NewGate Hospital front... Are mainly responsible for keeping all logs of guest and visitors signing in and out its.! To any problem that arises with the ability to communicate effectively and with. The specific knowledge to perform their job satisfactorily job often include answering a phone... Makes you suitable for this job company policies, rules and regulations opt in to build a CV interpersonal! Responded promptly to customer inquiries, handled and resolved customer complaints of administrative experience a difficult problem main as... The reception area and accommodated special requests not Limited to photocopying, faxing, mailing filling. Minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat help organize appointments for that... Trained to answer by heart any questions about the treatment salary estimates are based on 14,511 salaries submitted to!

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